Policies

Welcome!
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Welcome to Atelier412 New York shop!
Please read the following before ordering - thank you.

Payment!
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The only payment we accept at the moment is PayPal.
Please make a payment within 24 hours after submitting your order. If you do not pay within 24 hours, and you do not communicate, the order will be automatically cancelled.

Shipping!
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Orders are normally shipped out by first class mail and first class international mail (overseas). Please note that international packages sent by first class mail do not have tracking numbers.

International customers - any customs imposed by your country on international packages must be paid by you. Please make sure that you are aware of the customs regulations in your country.

If you would like to upgrade to priority/express service, please let me know in the "contact" section when checking out. I will calculate the cost of expedited shipping and insurance, and if you agree to pay the extra cost, I will send a revised invoice through PayPal.

Refunds and Exchanges!
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If you are not satisfied with your purchase for any reason, please contact me by convo or e-mail ([email protected]) as soon as possible. If the item is returned in its original condition, the price of the item will be refunded. Shipping charges will not be refunded unless the item is defective.

Please note that items which have been used and not in their original condition may not be returned.